Application Benchmarking of a siebel system for a leading US based CDN Cloud Service Provider
Client is a U.S. based leading content delivery network service provider (CDN)and cloud services provider.
Client was using Siebel 7.8 for their internal account, contract and ticket management functions. Owing to the various performance issues that they faced in the past, Oracle recommended them to upgrade to Siebel 8.1. However, before they rolled out to production, they realised that the performance issues were still prevalent in v8.1 as well.
How did we help the Client?
Given the proprietary nature of Siebel, the kind of forms used and the protocols underneath, Ticking Minds recommended NeoLoad as the solution for the performance testing – since NeoLoad supports Siebel out of the box. Following was the approach taken:
Post tuning the database, all transactions were executed within the 2-3 seconds SLA threshold while meeting all the server thresholds as well. Key performance issues were unearthed largely in the database layer, where indexing recommendations brought-in significant 30% improvement in response times. No tool other than Neotys has great monitoring capability for the Siebel platform, which had provided about 50% effort saving in monitoring and resolution