Quality Engineer of a Personalised Digital Solution for Healthcare Professionals

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Application Benchmarking for US Medical Imaging Application in Clinical Trials Space

Quality Engineer of a Personalised Digital Solution for Healthcare Professionals

Client Background

Healthcare professionals needed a digital transformation of the pen and paper driven operational system that was in place in their private practices.

Business Context

A cloud based application that digitised, automated patient relationship management, appointment scheduling, digitised prescription generation and payments that addressed all the pain points prevalent in day-to-day operations has been developed and needed a comprehensive end-user perspective validation covering various stakeholders.

How did we help the Client?

  • Validated End-User/Stakeholder Specific Apps handled by Front Desk, Doctors & Patients with orchestration of various end-to-end real time scenarios in their respective apps.
  • Comprehensive validation of mission critical and streamlined appointment booking/scheduling process which was an automated scheduling solution based on doctor & patient availability with facilities to accommodate walk-in appointments as well with orchestration of various end-to-end real time scenarios.
  • Ensured secure digital repository of Doctor as well as that of Patient’s medical history, ePrescriptions, reports all in one safe repository to improve confidence of Doctors and patients about the secureness of the platform.
  • Validated the real time automated patient management notifications about all their upcoming appointments, payment dues, lab results with the facility to improve client retention and convenience.

    • Benefits Delivered

  • Increased Revenue - Helped ensure that the fast and effective centralised solution facilitated sustained 20% year on year growth. 95% customer retention & min 15% increase in customer acquisition.
  • Greater flexibility for clinics to improve their revenues- Helped businesses to stay agile in the pandemic infused changing global & market conditions
  • Confidence in compliance to regulations - Helped adhere to changing regulatory compliance in the Healthcare Sector

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